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George Belsky's avatar

Excellent, Ray. The grit to the commitment of consistency. It is only through leadership & relentless follow-up that this “new fangled idea” eventually becomes “the way we’ve always done it.”

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Pete Gagliardi's avatar

Your well-presented points, Ray, remind me of a piece we did looking at the demise of the highly successful “Boston Miracle”. Known as Operation Ceasefire, the dive began at the point of a missed handoff - when the “trail boss”, since its inception, transferred out and a new one transferred in. As the downward dive progressed, it unraveled two key components central to the program’s design: 1) the robust network of partners and 2) the trust that derived from accountability. For more detail, see “The Relentless Miracle”, https://therffactor.substack.com/p/the-relentless-miracle?r=rxgv9

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